Help
How can we help?
Support for Keep the Sauce and other MiRa Ventures products.
The short version
- Email michael@innoscale.net or use our contact form. A real person replies, usually within two business days.
- Apple or Google handles billing and refunds. Here’s how to manage your subscription.
- Feature requests are welcome. We read them all.
This summary is for convenience only. The full text below is what governs.
Contact support
Email michael@innoscale.net or use our contact form. Please include the app name, your device and OS version, and what happened. We typically reply within two business days. You can also use Send feedback or Request a feature inside Keep the Sauce.
Keep the Sauce
Restore purchases
Open the subscription screen in the app and tap Restore purchases, signed in with the same Apple ID (or Google account) you bought with.
Manage or cancel a subscription
On iPhone or iPad: Settings, then your name, then Subscriptions. On Android: Google Play, then Profile, Payments & subscriptions, Subscriptions. Cancel at least 24 hours before your renewal or trial end date to avoid being charged.
Refunds
Apple or Google processes purchases, so they handle refunds. On Apple devices, request one at reportaproblem.apple.com. On Android, request one through Google Play.
Household and sharing
The household owner can invite and remove members and edit or delete any content in the household. Other members can edit or delete their own notes.
Delete your account
Copyright concerns
See the DMCA section of our Terms.
Feature requests
Send yours through the contact form and choose “Feature request.”
InnoScale and Cirrusis
Customers can reach us through innoscale.net and cirrusis.com, or by email.